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FAQ's

Granate-Pret Experience

1. Shipping

Shipping is always FREE in Continental USA.

($25 flat rate worldwide)

2. Shipping time

All in-stock orders shipped within 5 business days. *

If an order is created for you (ie, custom-dyed color on a scarf, or custom embellishment on gloves, etc) we will communicate shipping time with you at the time of your order (and let you know the schedule for customizing your one of a kind piece!)

*This does not include Custom or Made-to-Measure garments, as timing will be arranged with the client when ordered.

3. Returns

All items ordered through our site (Excluding custom or made-to-measure pieces)  may be returned or exchanged in original packaging, and pristine, (as-received) condition, within 14 days of receiving the item.*  If returned after 14 days, a store credit will be issued. We are an independent design company, and stand by our workmanship and designs. We want you to be thrilled with your purchase.
*This does not include Custom or Made-to-Measure pieces, as these are personalised to the client. These may be returned for store credit (less initial deposit) at discretion of the designer.  If a standard item has been customized for you, this counts as a Custom design. (ie, if you request a custom-dyed scarf colour or request a change or alteration to a standard item). 

4. Gift Certificates 

Any gift certificate is good for 1 year from date of purchase. It can be renewed for an additional year by emailing the designer before the end of the year. Use email owner.designer@granatepret.com

5. Contact Us 

If you have any questions, please contact us at  owner.designer@granatepret.com

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